1. Who We Are
Sarmeki Co., Ltd. (“Sarmeki”, “we”, “us”) operates the Sarmeki hotels, casino, restaurants and this website at 12 Kaede Road, Momiji Coast. This policy explains what personal data we collect from guests, gaming patrons, website visitors and job applicants, why we collect it, and the choices you have.
2. Information We Collect
We collect the following categories of information:
- Identity and contact details: name, date of birth, nationality, address, email and phone number.
- Identification documents: passport or photo ID, required to confirm age and identity before gaming and check-in.
- Booking and stay information: reservation dates, room preferences, companions, dietary and accessibility needs.
- Payment information: card details processed by our payment providers, and records of casino credit, deposits and withdrawals.
- Gaming activity: tables and machines played, buy-ins, wins and losses, and loyalty-programme activity.
- Security data: CCTV footage in gaming and public areas, key-card and access logs.
- Website data: IP address, device and browser type, pages visited and cookie identifiers.
3. How We Use Your Information
- To create, manage and confirm your hotel, dining, spa and event bookings.
- To verify age and identity and to meet anti-money-laundering, tax and gaming-licence obligations.
- To operate our loyalty programme and personalise your stay where you have opted in.
- To monitor play for signs of harm and to support responsible gaming, including self-exclusion.
- To protect guests, staff and property through CCTV and access controls.
- To respond to enquiries and send service messages about your stay.
- To send marketing about offers and events, only where you have consented.
4. Legal Basis for Processing
Where data protection law requires a legal basis, we rely on: performance of a contract (your booking); legal obligation (age checks, anti-money-laundering, gaming regulation); legitimate interests (security, fraud prevention, improving our services); and consent (marketing and non-essential cookies), which you can withdraw at any time.
5. Who We Share Data With
We do not sell personal data. We share it only with:
- payment processors, banks and identity-verification providers;
- gaming regulators, law-enforcement and financial-intelligence authorities where the law requires;
- IT, hosting, booking-platform and communication providers acting on our instructions;
- professional advisers such as auditors and insurers;
- other independent support services where you ask us to refer you for gambling help.
6. CCTV and Security
Cameras operate continuously in the casino, entrances, car parks and public areas for safety, fraud prevention and regulatory compliance. Footage is restricted to authorised staff and is normally kept for 30 days, unless it is needed for an investigation or required by the regulator, in which case it is held longer.
7. How Long We Keep Data
Gaming, identity and financial records are kept for the period required by gaming and anti-money-laundering law, typically at least five years after your last activity. Booking records are kept for up to seven years for accounting purposes. Marketing data is kept until you unsubscribe. After these periods data is securely deleted or anonymised.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete, restrict or port your personal data, to object to processing based on legitimate interests, and to withdraw consent at any time. We may need to keep some records where the law obliges us. To make a request, contact us using the details below. You may also complain to your local data protection authority.
9. Cookies
Our website uses essential cookies for basic functions and, with your consent, analytics cookies to understand how the site is used. You can control cookies through your browser settings. Blocking essential cookies may affect how the booking form works.
10. Security and International Transfers
We use technical and organisational safeguards including encryption of payments, restricted access to identification records and staff confidentiality obligations. If data is transferred outside your country, we use appropriate safeguards such as contractual protections.
11. Children
Our casino and gaming services are strictly for people aged 18 and over. We do not knowingly collect gaming data from minors. Data about children staying as hotel guests is collected only through their parent or guardian.
12. Changes and Contact
We may update this policy and will post the new date at the top of this page. Questions or requests: [email protected], or write to Data Protection, Koyo Grand Co., Ltd., 12 Kaede Road, Momiji Coast.